Agent Catalogue SolutionsCustomer Returns & Credit

Customer Returns & Credit

End-to-end returns management from customer request through credit issuance. Returns are authorised, received, inspected, and dispositioned, with automatic credit memo generation and inventory adjustment.

5

Process Steps

76%

Automation Rate

Same-day resolution

Cycle Time

Agent Flow

Each step shows the AI agent responsible and its role in the end-to-end process.

1

AI Agent

Returns & RMA Processing Agent

Output: Processed and passed to next agent

2

AI Agent

Quality Inspection Agent

Output: Processed and passed to next agent

3

AI Agent

Credit Memo Agent

Output: Processed and passed to next agent

4

AI Agent

Inventory Reconciliation Agent

Output: Processed and passed to next agent

5

AI Agent

Customer Communication Agent

Output: Processed and passed to next agent

Process Overview

5 agents in sequence

Agent Sequence

1

Returns & RMA Processing Agent

2

Quality Inspection Agent

3

Credit Memo Agent

4

Inventory Reconciliation Agent

5

Customer Communication Agent

Automation Rate76%

Cycle TimeSame-day resolution